GoldPro SA (“we,” “us,” or “our”) is committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By accessing our website, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our website.

1. Information We Collect

Personal Information
We may collect personal information that you provide directly to us when you contact us, request information, or use our services. This information may include, but is not limited to:

• Name
• Contact details (email address, phone number, address)
• Financial information necessary for payment processing and transactions

Automatically Collected Information
When you access the Site, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Pages visited, time spent, and other usage data
• Device information and operating system

We may use cookies and similar tracking technologies to collect this information and to enhance your experience on our Site. You may modify your browser settings to disable cookies, but this may affect your ability to access certain features of our Site.

2. How We Use Your Information

We may use the information we collect for various purposes, including:

• To provide, operate, and maintain our services
• To process and manage transactions, including payments and escrow services
• To comply with legal and regulatory requirements, as GoldPro SA is a regulated entity under VQF (FINMA – Switzerland)
• To communicate with you, respond to inquiries, and provide customer support
• To monitor and analyze usage to improve our Site and services
• To safeguard the security of the Site and prevent fraud or abuse

3. How We Share Your Information

We may share your information with third parties only in the following circumstances:

• Service Providers: We may share information with third-party service providers who perform services on our behalf, such as payment processing, regulatory compliance checks, and IT services.

• Legal and Regulatory Compliance: As a regulated financial services provider, we may share your information to comply with laws, regulations, or legal requests. This includes disclosures to VQF (FINMA – Switzerland) or other regulatory bodies to meet our obligations as a Self-Regulated Organization (SRO).

• Business Transfers: In the event of a merger, acquisition, or sale of GoldPro SA’s assets, your information may be transferred as part of the transaction.

We do not sell, rent, or otherwise disclose your personal information to third parties for their marketing purposes.

4. Data Security

We prioritize the security of your personal information. We implement industry-standard technical, administrative, and physical security measures to safeguard your data from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. International Transfers

GoldPro SA is based in Switzerland, and we comply with Swiss data protection laws. If you are accessing the Site from outside of Switzerland, please be aware that your information may be transferred, stored, and processed in Switzerland, where data protection and privacy regulations may differ from those in your country.

6. Your Rights and Choices

You may have certain rights regarding the personal information we hold about you, subject to applicable law. These rights may include:

• Access: The right to request access to the personal information we hold about you.
• Correction: The right to request correction of inaccurate or incomplete information.
• Deletion: The right to request deletion of your personal information, subject to our legal and regulatory obligations.
• Objection: The right to object to certain processing activities, including marketing communications.

If you would like to exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before fulfilling your request.

7. Cookies and Tracking Technologies

Our Site may use cookies and other tracking technologies to enhance user experience and analyze Site usage. Cookies are small files stored on your device that allow us to recognize your browser and capture certain information. You can control the use of cookies through your browser settings, although disabling cookies may limit some functionality of our Site.

8. Retention of Information

GoldPro SA retains personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to comply with legal, regulatory, accounting, or reporting requirements. We determine the appropriate retention period for personal data based on the nature, sensitivity, potential risk, and legal requirements.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we will update the “Last Updated” date accordingly. Please review this Privacy Policy periodically to stay informed of how we protect your information.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us here.